JOB SUMMARY
Under the general direction of the Revenue Cycle Manager, and in accordance with federal, state, and local guidelines, and organizational and departmental policies and procedures, the Patient Financial Advisor/Registrar is responsible for the accurate and efficient registration of patients for both Outpatient (OP) and Emergency Department (ED) services. This position ensures that patient demographic and insurance information is verified and documented accurately, assists with patient financial counseling, accepts payments, and performs assigned administrative functions in support of the Revenue Cycle. The Patient Financial Advisor/Registrar also educates patients about their insurance benefits and financial responsibilities, calculates and collects estimated liabilities, and provides excellent customer service to patients, families, and staff.
The role may include administrative assignments such as processing adjustments, billing functions, and other revenue cycle tasks as delegated by the Revenue Cycle Manager. This position requires accuracy, attention to detail, initiative, and the ability to work effectively in a fast-paced and dynamic environment.
ROLES AND RESPONSIBILITIES
- Perform accurate and complete registration of all patients presenting for services, including Outpatient and Emergency Department visits.
- Obtain, verify, and document all required demographic, insurance, and financial information.
- Enter data into the electronic health record (EHR) and registration systems with a high level of accuracy.
- Ensure all required signatures, consent forms, and documentation are properly completed and scanned into the medical record.
- Notify clinical departments when patients are registered and cleared for service.
- Communicate promptly with the ED team when patients arrive and need triage.
- Provide Advance Directives and Organ/Tissue Donor information in accordance with hospital policy.
- Meet with patients to discuss insurance coverage, payment options, and financial obligations prior to or at the time of service.
- Verify insurance eligibility and benefits; calculate and collect patient financial responsibility (copays, deductibles, and coinsurance).
- Contact scheduled therapy and radiology patients prior to service to review estimated liabilities and document patient intent to pay.
- Provide uninsured patients with information on financial assistance, Indigent Care, or Charity Care programs as applicable.
- Accept payments, post transactions accurately, and maintain daily cash control and reconciliation.
- Respond to patient inquiries regarding account balances, billing, and insurance coverage courteously and accurately.
- Perform administrative duties assigned by the Revenue Cycle Manager, including but not limited to billing edits, payment posting, adjustments, and claim follow-up.
- Assist with error resolution, insurance updates, and documentation needed to support clean claim submission.
- Maintain confidentiality and comply with HIPAA and hospital policies regarding release of information.
- Support switchboard and other front-desk functions as needed.
- Participate in ongoing process improvement to enhance registration accuracy and revenue integrity.
- Maintain knowledge of insurance payer requirements, registration workflows, and revenue cycle processes.
- Ensure adherence to infection control, OSHA, and safety standards.
- Promote a positive, team-oriented environment and assist co-workers as needed.
- Act as an ambassador for the facility by providing professional, courteous, and compassionate service to patients and visitors.
- Perform other related duties as assigned or requested within the scope of training and responsibility.
REQUIREMENTS
Minimum Level of Education: High School Diploma or equivalent required.
Licensure, Certification, Registration: Completion of Hometown Health Certifications within 90 days of hire; renew annually.
Work Experience:
- Minimum of one (1) year of experience in patient registration, insurance verification, billing, or collections preferred.
- Knowledge of insurance benefits, deductibles, copays, and coinsurance required.
- Experience working in both outpatient and/or emergency department registration preferred.
Continuing Education Requirements
Annual participation in HomeTown Health’s Certified Patient Access Representative (CPAR) program.
BENEFITS
JCMC offers a full benefits package including but not limited to health, dental, vision, and company sponsored life insurance. We also offer 403b and IRA savings and generous time off accruals.
TO APPLY:
We are currently updating our online application system. In the meantime, please email your resume and contact information to jobs@jcmcga.com. Be sure to include the position you are applying for in the subject line of your email. If you prefer a printed application, they are available in our Administration Office, weekdays from 8am-5pm.
Thank you for your interest in joining the JCMC team! We look forward to hearing from you!