JOB SUMMARY:
Under the general direction of the Revenue Cycle Manager, and in accordance with federal, state, and local guidelines, and organizational and departmental policies and procedures the Patient Financial Advisor will provide financial planning assistance to non-emergent patients as well as perform the registration for patients presenting for services, maintain documentation, verify insurance, and accept payments. He/she will also educate patients having services on their insurance benefits and estimated liability and collect from them on the date of service. The Patient Financial Advisor will work with radiology and therapy schedules in advance to notify patients of estimated liability. Employees will communicate with medical staff, other departments, and outside agencies while maintaining confidentiality. Position requires self-motivation, creativity, and capabilities to function in a semi-autonomous role within a fast-paced and dynamic environment.
ROLES AND RESPONSIBILITIES:
- Performs registration for all patients presenting for service.
- Obtains, inputs, and transcribes accurate patient data.
- Completes necessary forms including proper documentation/signatures, insurance information, either on paper or electronically.
- Enters data into the computer with minimal errors.
- Performs as a cashier for payments and maintains cash receipts with accuracy.
- Notifies various departments that a patient needing their services has cleared registration.
- Notifies the Emergency Department that a patient has arrived and needs triage.
- Meets with patients to discuss financing options.
- Assesses insurance status, verifies insurance benefits, and calculates and collects appropriate estimated liability from patients on services rendered or to be rendered.
- Obtains payment of applicable co-payments, deductibles, and/or co-insurance according to health plans.
- Discusses with uninsured patients their financial obligations and referral options as per policy.
- Provides Indigent Care and Charity Care information, if applicable.
- Provides a courteous response to patient contact and answer questions on accounts or collections by patients regarding billing or amounts due.
- Responsible for calling scheduled therapy and radiology patients to advise them of their estimated patient liability before the date of service and noting accounts of patient intention to pay if not paid over the phone.
- Maintains knowledge to answer any patient inquiry regarding their account/insurance.
- Scans all records into electronic medical records.
- Assists with switchboard duties as necessary/required.
- Provides Advance Directives and Organ/Tissue Donor information to all patients as per hospital policy/procedure.
- Acts as an ambassador for the facility by interacting with clients, family members, and staff in a friendly, caring, professional manner.
- Requires completion of certifications with Hometown Health, as determined by management.
- Ensures adherence to proper infection control, OSHA, and safety standards.
- Provides support for other team members when needed and promotes a positive teamwork environment.
- Acts in compliance with established hospital policy and procedure, including code for releasing of information.
- Maintains all equipment in proper working order and comply with procedures for reporting repair of equipment.
- Maintains a neat, orderly work area.
- Performs other duties as assigned/needed/required within the scope of the job and training.
REQUIREMENTS:
- Minimum Level of Education: Education level equivalent to completion of High School.
- Licensure, Certification, Registration: Will be required to obtain Hometown Health Certifications by the 90-day review and renew annually.
- Work Experience: Working knowledge of health insurance, deductibles, co-pays, and co-insurance required. Minimum of 12 months (1 year) experience in customer service, patient registration, and/or collections preferred. Position requires a comfort level with out-of-pocket collections activities, as well as a thorough understanding of the accuracy needed for capture of demographic and third-party payer information.
CONTINUING EDUCATION REQUIREMENTS:
Participating in HomeTown Health’s Certified Patient Access Representative (CPAR) program annually.
BENEFITS:
JCMC offers a full benefits package including but not limited to health, dental, vision, and company sponsored life insurance. We also offer 403b and IRA savings and generous time off accruals.
TO APPLY:
We are currently updating our online application system. In the meantime, please email your resume and contact information to jobs@jcmcga.com. Be sure to include the position you are applying for in the subject line of your email. If you prefer a printed application, they are available in our Administration Office, weekdays from 8am-5pm.
Thank you for your interest in joining the JCMC team! We look forward to hearing from you!